Seasonal Guest Experience Associate: Discover a Career with Great Plains Zoo

Seasonal Guest Experience Associate

This position is seasonal on-site at The Butterfly House & Aquarium located in Sioux Falls, South Dakota. We provide experiences with the tropics and the ocean in our landlocked state, creating connection and inspiring conservation of wild species and spaces.

Guest Experience Associates provide the first and last impression for the guests of the Butterfly House & Aquarium. Associates work in the admissions and gift shop area: serving guests when they purchase admission and memberships as well as gift shop items. In addition, Associates will assist with facility cleanliness, perform daily operations, and serve as interpreters in the butterfly & aquarium exhibits as needed.

Job Responsibilities:

Report to the Lead Guest Experience Associate and Guest Experience & Engagement Director
Greet and interact with guests with enthusiasm and patience
Sell admission tickets, memberships, and process memberships
Answer guests’ questions about the facility and the community of Sioux Falls
Sell gift shop items and prepare gift shop merchandise for sale
General facility cleaning: restrooms and high-touch areas
Open and close registers and admission/gift shop computers for business, complete daily paperwork, and balance cash drawers throughout the shift
Open and close common areas of the facility (Discovery Den, Education Displays/Signage throughout building, etc.)
Uphold the USDA guidelines for the facility
Supervise guests with interactive exhibits and exhibit guidelines
Other duties as assigned

Benefits:

Employee discount and flexible scheduling

Experience:

At least 1 year in Customer Service preferred

Work Schedule:

Part Time: between 16-20 hours scheduled per week.
Shifts are 9:00am - 4:30pm Sunday through Saturday.
The position is paid hourly. Wages are determined based on qualifications and experience.

Facility operation hours are 10:00am to 4:00pm Sunday through Saturday year-round. The facility is closed to the public on Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day. All other holidays are working holidays for all staff.

Must be 16 years or older to apply.

The Great Plains Zoo and the Butterfly House & Aquarium have merged the two organizations. The Sioux Falls Zoo & Aquarium was created Jan. 1, 2023. The organization will operate on dual campuses: Great Plains Zoo (805 S. Kiwanis Ave., Sioux Falls, SD 57104) and Butterfly House & Aquarium (4320 S Oxbow Ave, Sioux Falls, SD 57106) until such time as construction can be completed for one campus at 805 S. Kiwanis Ave., Sioux Falls.

Our organization is growing - come and join our collaborative team atmosphere and be a part of something great!

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The Sioux Falls Zoo & Aquarium is an equal opportunity employer. SFZA does not discriminate and no question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on a basis prohibited by local, state, or federal law.

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Great Plains Zoo and Butterfly House & Aquarium is an equal opportunity employer. Great Plains Zoo and Butterfly House & Aquarium does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the HR at Great Plains Zoo and Butterfly House & Aquarium.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Great Plains Zoo and Butterfly House & Aquarium to hire me. If I am hired, I understand that either Great Plains Zoo and Butterfly House & Aquarium or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Great Plains Zoo and Butterfly House & Aquarium has the authority to make any assurance to the contrary.

I attest with my acceptance below that I have given to Great Plains Zoo and Butterfly House & Aquarium true and complete information on this application. No requested information has been concealed. I authorize Great Plains Zoo and Butterfly House & Aquarium to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

I understand that all offers of employment at Great Plains Zoo and Butterfly House & Aquarium are contingent upon satisfactory results of a thorough background check. 

THIS APPLICATION IS VALID ONLY FOR 60 DAYS FROM THE DATE ABOVE.

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Discover a Career with Great Plains Zoo

Seasonal Guest Experience Associate

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